Conflict Management
Conflict Management
Who is this qualification for?
This qualification is aimed at individuals who wish to deliver scenario-based conflict management training. It is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.
How long will it take?
To complete this qualification, learners should expect to undertake a total qualification time of 40-hours and of this 30-hours is recommended as guided learning (GL).
Topics covered
These include how communication can be used to solve problems and reduce the likelihood of conflict, factors that influence human responses in conflict situations, how to reduce risks and good practice to follow after conflict situations.
Assessment method
This qualification is assessed by a portfolio of evidence, a practical demonstration and a multiple-choice examination.
Courses
ISO 9001:2015
ISO 14001:2015
ISO 45001:2018
ISO 27001:2013
Food Allergen Management
Conflict Management
COSHH
Fire Safety
Legionnella Management
Food Safety
Risk Assessment
Substance Abuse