OSHAD
Services
- consultancy for the development of OHS management systems against the latest version of OSHAD SF
- up-gradation of the existing OHS management systems to the latest version
- continuing support for the implementation and improvement of the management systems
- risk management - hazard identification; risk assessment; risk evaluation, prioritization and determining controls
- incident investigation and reporting
- performance reporting etc.
Who's is this for
all those business entities that have been notified as the high or medium risk in all the sectors by their relevant sector regulator authority e.g. IDB for industrial set ups
ISO/IEC 17020:2012
The context
ISO/IEC 17020:2012 specifies requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities.
Services
- gap analysis
- development of documentation
- support for implementation including training
- support for the scope extension
- continuing support for the implementation of the management systems including but not limited to internal audit, corrective action consequent upon internal audit & external audit, management review, training etc.
Who's is this for
inspection bodies of type A, B or C, as defined in ISO/IEC 17020:2012 at any stage of inspection
ISO/IEC 17021-1:2015
The context
ISO/IEC 17021-1:2015 contains principles and requirements for the competence, consistency and impartiality of bodies providing audit and certification of all types of management systems. however, these certification bodies do not need to offer all types of management system certification.
Services
- gap analysis
- development of documentation
- support for implementation including training
- managing witness audit activities
- support for the scope extension
- continuing support for the implementation of the management systems including internal audit, corrective action, management review, training etc.
Who's this for
certification bodies offering certification of one or more management systems
ISO/IEC 17025:2017
The context
this standard specifies the general requirements for the competence, impartiality and consistent operation of laboratories and it is applicable to all organizations performing laboratory activities, regardless of the number of personnel.
Services
- gap analysis
- development of documentation
- support for implementation including training
- support for scope extension
- continuing support for the implementation of the management systems including but not limited to internal audit, the corrective action corresponding to findings consequent upon internal audit and external audit, management review meeting, systems-related trainings etc.
Who's is this for
testing and calibration laboratories
ISO 18788:2015, ANSI PSC.1-2012 and ICoC
The context
ISO 18788:2015 provides a business and risk management framework for security operations management system (SOMS) for those organizations that conduct or contract security operations and related activities and functions.
ANSI PSC.1-2012 builds on the montreux document and the international code of conduct (ICoC) to provide requirements and guidance for a management system with auditable criteria for quality of private security company operations, consistent with respect for human rights, legal obligations and good practices related to operations in conditions where governance and the rule of law have been undermined by conflict or disaster.
Services
- gap analysis
- development of documentation tailored in the context of the organization
- training on 1) standards' requirements, 2) developed and documented management system
- support for implementation that includes internal audit, corrective action, management review, training need analysis etc.
- mock third-party assessment
- presence during certification body audit
- support to closeout findings issued by the certification body
Target clients
organizaions conducting or contracting security operations and related functions and activities
QMS against JCIA standards
The context and benefits of JCIA accreditation
Nowadays, when selecting healthcare facilities, one of the criteria that people are looking for is delivery of quality service in line with the international best practices. By being JCIA accredited, your facility will be on their list and first-choice healthcare provider in a particular area by the people who are seeking healthcare assistance. JCIA ensures that all their accredited organizations meet highest quality standards for patient safety, delivery of clinical care and overall patient support. The clients will be confident that your facility has met the most stringent criteria of JCIA through thorough, in-depth and independent evaluation of various technical and managerial organizational processes, facilities and equipment.
Services
- gap analysis
- provision of consultancy for the development of QMS against JCIA standards
- awareness training on these standards
- development of documentation in line with these standards
- risk management through tools e.g. FMEA
- performance monitoring and measurement e.g. through KPIs
- support for performance improvement initiatives through various quality & organizational excellence models and mock survey etc.
Target clients
the medical facilities involved in primary care and long-term care including medical transports e.g. home care, ambulatory care, clinical laboratory, hospitals
Jawda data certification
Services
These include as follows
-
coding services
-
quality check/review on the claim before submission to insurance company e.g. daman
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development of clinical coding process review and PPGs
-
Tasneef jawda audit report review and assistance in the development of an 'action plan'
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guidance to meet the requirement of 'pay for jawda' and 'pay for quality' as per HAAD requirements
-
training on ICD - 10 coding
Target clients
all healthcare facilities
In country value (ICV) certification
The context
this in-country value (ICV) program launched by ADNOC aims at growth & diversification of the local conomy and creation of jobs for the locals in the private sector. through this program, ADNOC requires all its suppliers to declare their ICV achievement through certification by one of the empaneled audit & certification bodies once initially and then annually thereafter.
Although it's not mandatory, however, this certification will definitely impact the chances of being selected as a supplier as it's part of ADNOC’s commercial evaluation process now.
Services
these include 1) gap analysis, 2) guidance & support for preparation for 3'rd party audit, 3) guidance data collection & presentation as required by the third party, 4) guidance for close out of findings etc.
Target clients
all ADNOC suppliers
Deliverables
to evaluate the existing systems to ascertain as to what is in compliance and what're the gaps and submitting a comprehensive report to the top management of the client on the current status with reference to the criteria
documents of all types and at all levels including manuals, policies, system element procedures, operational control procedures, work instructions, job descriptions matrices, forms, process flowcharts, checklists, registers etc.
- on the requirements of the international standard; system framework &/or criteria, as applicable
- on developed &/or upgraded management systems
'Business Excellence' team will review each & every provided document prior to finalization. After review by us, the client shall also review these documents prior to approval.
'Business Excellence' team will extend its full support in regards to the implementation of the documented management systems in letter & spirit. This may include
- training on policies and procedures e.g. record system
- risk assessment
- emergency management through conducting mock drill and desktop exercises
- waste management
- customer satisfaction & complaint system
- staff satisfaction survey
- internal audit
- root cause analysis and corrective action
- management review etc.
- finally, a mock assessment by 'Business Excellence' team will be performed before third-party assessment
- the detailed report of this shall be submitted to the management and will help rectify the non-conformities and concerns
- however, the management to ensure rectification of the identified concerns within the time frame as agreed
finally, the management systems documentation including records shall be submitted to the relevant authority for its review of documentation and on-site assessment
Corrective action to closeout findings consequent upon 3'rd party review &/or assessment till approval of the management systems and issue of the certificate
Methodology and Process Flow
'Business Excellence' team will conduct an initial assessment/gap analysis according to the scope of services with reference to the applicable criteria. This initial assessment will cover the office as well as sites. A comprehensive written report of initial assessment will be presented to the top management on the status of the facility against standards’ requirements as to what are the gaps. subsequently, an effective corrective action plan corresponding to each finding will be developed in liaison with the client to work on the gaps identified.
'Business Excellence' team will provide awareness training to the relevant management and staff, on the requirements of the applicable criteria e.g. ISO 17020, JCIA, OSHAD SF etc. as to how these will apply to their business
'Business Excellence' team will provide full assistance for the development of documentation according to the requirements. These documents will be of different types at different levels as follows (in the order of importance)
- policies
- manuals
- system element procedures and associated templates
- operational control procedures and associated templates
- templates include JDs matrices, PFDs, risks & opportunities register, reports, KPI’s etc.
'Business Excellence' team will review each & every provided document prior to finalization. After review by us, the client shall also review these documents prior to approval.
'Business Excellence' team will extend its full support in regards to the implementation of the documented management systems in letter & spirit. This may include
- training on policies and procedures e.g. record system
- risk assessment
- emergency management through conducting mock drill and desktop exercises
- waste management
- customer satisfaction & complaint system
- staff satisfaction survey
- internal audit
- root cause analysis and corrective action
- management review etc.
- finally, a mock assessment by 'Business Excellence' team will be performed before third-party assessment
- the detailed report of this shall be submitted to the management and will help rectify the non-conformities and concerns
- however, the management to ensure rectification of the identified concerns within the time frame as agreed
finally, the management systems documentation including records shall be submitted to the relevant authority for its review of documentation and on-site assessment
support to close out all the non-conformances consequent upon the independent review & assessment by the relevant authority' professionals till approval of the management systems and issue of certificate